Turn On / Sign Up for Service / Disconnect Service
If your water is off, service will be scheduled for turn on the next business day after the Los Angeles County Waterworks Districts’ requirements have been met.
New Homeowners
If you are the new owner of a property and want to establish water service in your name, you must complete and sign a Customer Order Form (link below). As part of the application process, you must provide proof of ownership. Acceptable forms of ownership are the Final Closing Statement, a Water Letter from escrow, or the Recorded Grant Deed. The application and proof of ownership must also include a copy of the owner’s driver license or other picture identification with a signature.
Rental or Property Manager?
If you have already established water service in your name and want the water bill to go to a tenant or another payee, a new Customer Order Form for water service must be completed and jointly signed by both the owner and tenant. The water bill can be prorated to the date of occupancy. It should be pointed out that the owner of the property being served is financially responsible for the account even if the bills are sent to another payee. The owner will receive “Owner Bill” copies of all bills and notices sent to the service address.
The Customer Order Form can be downloaded and once completed and signed, submitted in person, via fax at (661) 723-7027, online by clicking here, or mailed in with the required documents defined above.
If you have already established water service in your name and want the water bill to go to a tenant or another payee, a new Customer Order Form for water service must be completed and jointly signed by both the owner and tenant. The water bill can be prorated to the date of occupancy. It should be pointed out that the owner of the property being served is financially responsible for the account even if the bills are sent to another payee. The owner will receive “Owner Bill” copies of all bills and notices sent to the service address.
The Customer Order Form can be downloaded and once completed and signed, submitted in person, via fax at (661) 723-7027, online by clicking here, or mailed in with the required documents defined above.
Continuity of Service Agreement
Apply for Continuity of Service to maintain water service during the time your rental property is vacant. The Continuity of Service Agreement must be submitted with a Customer Order Form. If the account is to be placed in a tenant or another payee name, a new Customer Order Form must be completed, signed, and submitted to the Districts.
Property managers signing on behalf of the owner must submit a Property Management Agreement.
New Tenants
If you are a new tenant of a property and want to establish water service in your name, you must complete and jointly sign a Customer Order Form with the property owner. The application must also include a copy of your driver license or other picture identification with a signature for all signing individuals. The water bill can be prorated to the date of occupancy. The Customer Order Form can be downloaded and once completed and signed, submitted in person, via fax (661) 723-7027, or online (link below) along with copies of the owner’s and tenant’s driver license or other picture identification with a signature.
Property managers signing on behalf of the owner must submit a Property Management Agreement.
New Owner on rental? If the owner of the property has never established service at the property, please refer to the New Homeowner’s requirements defined above.
LLC, Trust, Corporations, other Legal Entities
In addition to the Districts’ New Homeowner requirements defined above, the Signatory Authorization Document must be submitted when signing on behalf of the title holder to confirm the authorization.
Disconnect Service
You may request disconnection of your water service via telephone by calling (877) 637 3661 and selecting option “0” from the menu to speak to a live agent. Please do not e-mail your request. Disconnections are scheduled Monday through Thursday, except holidays. Please allow at least 24 hours for the service to be disconnected.
Discontinuation of Residential Service for Nonpayment Policy
Due Dates, Delinquency, & Shutoffs
All monthly or bimonthly bills for service through meters shall be due and payable upon presentation and become delinquent 25 days after the bill date. If a bill is delinquent for at least 60 days, the District may discontinue water service. A “Final Notice” will be provided by mail at least 15 days prior to shutoff. The Final Notice will include the deadline date by which payment or an approved payment plan must be made to avoid discontinuation of service. If a bill remains delinquent beyond the deadline date and no dispute or appeal has been timely filed or payment plan approved, water service may be discontinued. If the Final Notice is returned as undeliverable, the District will post a notice of imminent discontinuation of service at the service address, along with a copy of this policy.
Contacting the District
For questions or assistance regarding your water bill or avoiding discontinuation of service, the District’s Customer Service staff can be reached at (877) 637-3661. Customers may also visit the District’s Customer Service office in person Monday through Friday, from 8 a.m. to 4:30 p.m., except on District holidays at 260 E. Avenue K-8, Lancaster, CA 93535 or 23533 Civic Center Way, Malibu, CA, 90265.
Late Fees
Delinquent bills may be subject to a late payment charge. This charge will be waived once every 12 months for customers who demonstrate a household income below 200 percent of the federal poverty line. Customers may submit a Declaration of Household Income (PW 92-0061) form online by clicking the link, or can request a form by calling the District’s phone number or visiting a District office in person.
Procedures to Contest or Appeal a Bill
Customers may contest or appeal a bill by contacting Customer Service at (877) 637-3661 or submitting a Water Bill Appeal form online by clicking the link. Requests to contest or appeal a bill must be received within five (5) calendar days of receipt of the bill to be considered timely; however, the District may consider late requests in its discretion. Bills will be deemed received upon e-mailing to the customer or within five (5) calendar days if delivered by mail.
Extensions and Payment Agreements
If a customer is unable to pay a bill during the normal payment period, the customer may receive either: (1) an extension or (2) a payment agreement prior to disconnection of service. All customers are generally eligible to receive an extension or payment agreement; however, the District will determine which type of plan the customer will receive and the length of the extension or payment agreement. Plan details may be based on the customer’s recent history of completing or not completing payment plans, the amount due, and the District’s payment needs. The District will not require a customer to demonstrate financial hardship to receive a payment plan. An extension must be approved by the District or a payment agreement must be signed by the customer and the corresponding down payment must be made by 5:00 pm of the final due date prior to discontinuation of service. During repayment of any payment plan, the customer must remain current on all water service charges accruing during any subsequent billing periods.
Payment plans will not be allowed for any customer who has defaulted on a previous payment plan during the previous twelve (12) months. Notwithstanding, the District will not discontinue water service if all of the following conditions are met: (1) the customer or a tenant submits the certification of a licensed primary care provider that discontinuation of water service will be life threatening or pose a serious threat to the health and safety of a resident of the service address; (2) the customer demonstrates that he or she is financially unable to pay for water service during the normal billing cycle by submitting a Declaration of Household Income (PW 92-0061) form; and (3) the customer is willing to enter into a payment plan, including an extension or payment agreement with respect to the delinquent charges.
If a customer has been granted any type of payment plan and fails to pay any amounts due under the plan, or fails to pay new water service charges for 60 days or more during the payment plan, the District may discontinue water service. The District will post a final notice of intent to disconnect service in a prominent and conspicuous location at the service address at least five (5) business days before discontinuation of service.
Procedures for Authorized Occupants or Tenants to Avoid Shutoff
If water service is currently in the name of the property owner, landlord, manager, or operator of a residential service address, and the account holder has been issued a notice of intent to discontinue service for nonpayment, the authorized occupant(s) may be eligible to establish service in their name without paying the account holder’s past due amount if they agree to the District’s terms and conditions for service. To be eligible to become a customer without paying the amount due on the delinquent account, the occupant must verify that the delinquent account customer of record is or was the landlord, manager, or agent of the dwelling. Verification may include, but is not limited to, a lease or rental agreement, rent receipts, a government document indicating that the occupant is renting the property, or information disclosed pursuant to Section 1962 of the Civil Code, at the discretion of the District.
Restoring Water Service
Should service be discontinued for nonpayment, the Districts will not reinstate water service until the delinquent amount has been paid, including the applicable reconnection / restoration charge (Rule 1-H-26g, Part 3-A-29).
To schedule reconnection, the customer must take the following steps:
- Pay the delinquent amount, including the applicable reconnection/restoration charge through a District-approved method.
- Provide proof of payment to Customer Service by visiting a District office or calling (877) 637-3661.
2025 Annual Discontinuation of Residential Service for Nonpayment
| Districts | Total |
|---|---|
| District 21 | 13 |
| District 29 | 174 |
| District 36 | 42 |
| District 37 | 48 |
| District 40 | 5044 |
| District 80 | 0 |