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Public Counters Are Now Open
Los Angeles County Waterworks Districts is pleased to announce that our public counters have reopened for in person service as of Friday, October 1, 2021.

Prior to entering a facility or attending an in-person meeting, please conduct a self-check by answering the following screening questions:
  • Do you have COVID-19 symptoms?
  • Do you have an elevated body temp (greater than or equal to 100.4°F or 38°C)?
  • Are you currently subject to a Health Officer Isolation or Quarantine Order?

If you answered yes to any of the questions, please conduct your business transaction online or by phone or attend the meeting virtually.

Masks are required at all times for all visitors and staff in accordance with Los Angeles County Department of Public Health guidance, available here.

Our Malibu and Lancaster offices are now open from 8am through 4:30pm, Monday through Friday, excluding holidays. Phone customer service is available until 5pm by calling (877) 637-3661.

We look forward to seeing you!
Tap Water Safe Despite COVID-19
California's comprehensive and safe drinking water standards require a multistep treatment process that includes filtration and disinfection for your home tap water. This process removes and kills viruses, including coronaviruses such as COVID-19, as well as bacteria and other pathogens. COVID-19 is transmitted person to person, not through water, according to the Centers for Disease Control and Prevention.

Additionally, tap water is tested and monitored regularly to ensure water is free from contaminants and pathogens. Therefore, you can rest assured knowing that COVID-19 does not pose a threat to your home tap water.


To provide reliable, high-quality water and responsive customer care in a cost-effective,
sustainable, and environmentally responsible manner.

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